Enhancing the Efficiency of Digital Services in Uzbekistan’s Telecommunications Sector: Analysis of Modern Technologies and Strategies Based on ‘Uzbektelecom’ JSC
Abstract
This article investigates digital transformation processes in Uzbekistan's telecommunications sector, focusing on the activities of ‘Uzbektelecom’ JSC. It examines modern technologies including 5G, Big Data, cloud computing, and CRM systems and their impact on service efficiency improvement. A method for assessing regional disparities in digitalization using a ‘Digital Asymmetry Matrix’ along with an econometric forecasting model is presented. The results highlight the need for comprehensive adoption of innovations to strengthen the country’s digital economy.
References
“Uzbektelecom” internal reports, 2024.
K. I. Tokmin, "Management and planning of telecommunications companies during a financial crisis," RISK: Resources, Information, Supply, Competition, no. 2, pp. 29, 2010.
International Telecommunication Union (ITU), World Telecommunication/ICT Development Report. Geneva, Switzerland: ITU, 2014.
A. I. Savelev, Electronic Commerce in Russia and Abroad: Legal Regulation, 3rd ed. Moscow, Russia: Statut Publishing, 2020.
E. Brynjolfsson and A. McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. New York, NY, USA: W.W. Norton & Company, 2014.
OECD, Digital Government Studies: Digital Government Review of Estonia. Paris, France: OECD Publishing, 2014.
P. Kotler, G. Armstrong, D. Saunders, and V. Wong, Principles of Marketing, 2nd European ed. London, UK: Williams Publishing, 2000.
S. G. Vagin, "Improving management efficiency of innovative development of Russian telecommunications corporations," Bulletin of Samara State University, no. 11, pp. 43–46, 2014.
Presidential Decrees of the Republic of Uzbekistan: PF-158 (2022), PQ-72 (2021). [Online]. Available: https://lex.uz
M. Castells, The Rise of the Network Society, 2nd ed. Oxford, UK: Wiley-Blackwell, 2010.
ITU, Measuring the Information Society Report 2021. Geneva, Switzerland: ITU, 2021.
OECD, Digital Economy Outlook 2020. Paris, France: OECD Publishing, 2020, doi: 10.1787/bb167041-en.
M. Porter, Competitive Advantage: Creating and Sustaining Superior Performance. New York, NY, USA: Free Press, 2004.
World Bank, World Development Report 2021: Data for Better Lives. Washington, DC, USA: World Bank, 2021.
A. Toffler, The Third Wave. New York, NY, USA: Bantam Books, 1980.
Copyright (c) 2025 Islamov Zhavlon Rasulovich
This work is licensed under a Creative Commons Attribution 4.0 International License.
In submitting the manuscript to the Central Asian Journal of Innovations on Tourism Management and Finance, the authors certify that:
- They are authorized by their co-authors to enter into these arrangements.
- The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
- That it is not under consideration for publication elsewhere,
- The publication has been approved by the author(s) and by responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
- They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
- They agree to the following license and copyright agreement.
License and Copyright Agreement
Authors who publish with Central Asian Journal of Innovations on Tourism Management and Finance agree to the following terms:
- Authors retain copyright and grant the Central Asian Journal of Innovations on Tourism Management and Finance right of first publication with the work simultaneously licensed under Creative Commons Attribution License (CC BY 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the Central Asian Journal of Innovations on Tourism Management and Finance published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
