The Current State of Improving Service Quality in Tourism Enterprises of the Samarkand Region
DOI:
https://doi.org/10.51699/cajitmf.v7i1.1118Keywords:
tourism, quality, service, sustainable, indicatorsAbstract
This article examines the development of the regional tourism market in Uzbekistan’s economy, focusing on Samarkand region as a key case study and analyzing the dynamics of tourism infrastructure and core indicators over 2020–2024. Using official statistical data, it highlights the sharp growth in the number of inbound and domestic tourists, tourism revenues, employment, accommodation facilities, transport services, food-service establishments, and tourism service providers, alongside the increase in UNESCO World Heritage sites and new tourism routes.
References
Ministry of Tourism and Cultural Heritage of the Republic of Uzbekistan, Tourism Development Strategy of Uzbekistan for 2022–2026. Tashkent, Uzbekistan, 2022.
State Committee of the Republic of Uzbekistan on Statistics, Tourism and Service Sector Statistics. Tashkent, Uzbekistan, 2023.
Samarkand Regional Department of Tourism and Cultural Heritage, Report on the Development of Tourism Enterprises in the Samarkand Region. Samarkand, Uzbekistan, 2023.
A. Rakhmonov, Service Quality Management in the Tourism Sector. Tashkent, Uzbekistan: Iqtisodiyot Publishing House, 2020.
B. Karimov and N. Kadirova, “Improving service quality in regional tourism enterprises,” Journal of Service Economics, vol. 6, no. 2, pp. 41–48, 2021.
Z. Tursunova, “Assessment of tourism service quality in historical regions,” Regional Economics Journal, vol. 7, no. 1, pp. 65–72, 2021.
O. Yusupov, Management of Tourism Enterprises. Tashkent, Uzbekistan: O‘qituvchi Publishing House, 2019.
N. Ismailova and M. Akramova, “Customer satisfaction and service quality in the tourism industry,” Journal of Socio-Economic Research, vol. 8, no. 2, pp. 54–61, 2022.
Institute for Forecasting and Macroeconomic Research, Analysis of the Service Sector Development in the Regions of Uzbekistan. Tashkent, Uzbekistan, 2021.
U. Nurmatov, “The role of human capital in improving tourism service quality,” Journal of Labor Economics and Management, vol. 5, no. 3, pp. 29–36, 2020.
A. Kholmatov, Tourism Infrastructure and Service Standards. Tashkent, Uzbekistan: Fan va Texnologiya, 2018.
D. Shodiev and S. Abdullaev, “Digital technologies in improving tourism services,” Journal of Innovative Economy, vol. 4, no. 3, pp. 70–77, 2022.
Samarkand State University, Scientific Research on Tourism Development in Samarkand Region. Samarkand, Uzbekistan, 2020.
M. Alimuhamedov, “Sustainable tourism and service quality improvement,” Uzbek Journal of Tourism Studies, vol. 3, no. 2, pp. 24–31, 2019.
Academy of Sciences of the Republic of Uzbekistan, Tourism Services and Regional Economic Development. Tashkent, Uzbekistan: Akademnashr, 2021.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Raxmonov Siyovush Turob Ug’li
This work is licensed under a Creative Commons Attribution 4.0 International License.
In submitting the manuscript to the Central Asian Journal of Innovations on Tourism Management and Finance, the authors certify that:
- They are authorized by their co-authors to enter into these arrangements.
- The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
- That it is not under consideration for publication elsewhere,
- The publication has been approved by the author(s) and by responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
- They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
- They agree to the following license and copyright agreement.
License and Copyright Agreement
Authors who publish with Central Asian Journal of Innovations on Tourism Management and Finance agree to the following terms:
- Authors retain copyright and grant the Central Asian Journal of Innovations on Tourism Management and Finance right of first publication with the work simultaneously licensed under Creative Commons Attribution License (CC BY 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the Central Asian Journal of Innovations on Tourism Management and Finance published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
