Status and Analysis of Performance Management in Consulting Services Companies
Abstract
This study examines the development, efficiency, and performance management of consulting service enterprises, which play a vital role in the economic growth of Uzbekistan’s service sector. Efficiency, as an economic category, reflects the rational use of available resources and is crucial for enhancing competitiveness and innovation. The research highlights the importance of implementing Key Performance Indicators (KPIs) and Balanced Scorecard (BSC) systems to evaluate and improve enterprise performance. Empirical analysis of the Samarkand region shows substantial growth in service sectors, with consulting and IT-related services reaching 2,002.3 billion UZS in 2024, a 46.7% increase compared to the previous year. The study identifies strategic planning, KPI development, monitoring and analysis, employee motivation, and digital transformation as essential components of performance management in consulting firms. Moreover, the SERVQUAL model is emphasized as a practical tool for assessing service quality across dimensions such as reliability, responsiveness, and empathy. Findings indicate that performance management in consulting enterprises is most effective when it integrates strategic goals, quality assurance, and human resource development. In conclusion, the consulting services sector significantly contributes to Uzbekistan’s economic modernization, supporting private entrepreneurship, employment, and competitiveness through innovation and digitalization.
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